We are committed to providing high quality legal advice and client care. We acknowledge that we may not always get it right so if something has gone wrong, including in relation to the bill, we need you to tell us. This will help us to improve our standards.
All our staff members are familiar with the procedure for dealing with any concerns so please raise them with the person responsible for the day to day conduct of your matter. Please provide us with full details of your concerns on the telephone or in writing or at a meeting. We will take a careful note of your concerns and will investigate the matter and do all we can to resolve your concern.
If we have to change any of the timescales above, we will let you know and explain why.
If you are still not satisfied, you can complain to the Legal Ombudsman, telephone number 0300 555 0333, by post to: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or email at firstname.lastname@example.org Any complaint to the Legal Ombudsman must usually be made within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). Further details of the Legal Ombudsman are available on the website: www.legalombudsman.org.uk.
We will not charge you for handling your complaint but please note that if we have issued a bill for work done on the matter, and all or some of the bill is not paid, we may be entitled to charge interest on the amount outstanding